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Web Support Service Plans

Providing continous support for your business online and offline

Supporting Your Business

Your new beautiful WordPress site is live, woohoo now what?  Typically businesses need someone to count on for responsive support. We designed two plans to accomodate you:

Basic: Managed Website, Professional Services, and regular business hour support. 

VIP:  Everything in Basic plus VIP services and after hours emergency support.

Managed Website

We keep an eye on your website’s online health both inside and out of WordPress.

  • Monitor Your Website: Often times theme & plugin updates break elements on your pages. We identify and fix it when it happens.
  • General Webpage Edits on existing pages. (i.e. replacement of images or text). Provide us with your edits and we will take care of it for you!
  • Manage CloudFlare:  Cloudflare provides extended performance and a Content Delivery Network that improves your sites’s page ranking. 
  • Google Search Console: Monitor and review your websites index status, crawl stats, sitemaps, and search analytics and maintain archive. Fetch new index for updated web pages and snippets.

Professional Services

Includes up to 5 hours every 3 months for client requested services:

  • Consultations: Questions and answers about your branding, website, and internet presence.
  • WordPress Training: Demonstrate to you and your staff how to use your WordPress website.
  • Emails: Setup and troubleshooting for up to 5 staff accounts. We will manage your control panel and provide support to your staff.
  • Content Management: Provide us with the content and we will create the new pages for you utilizing existing design layouts.
  • SEO: Write custom page snippets
  • 3rd party accounts: help with your Google Business, Facebook, or other online accounts. 

VIP Services

In addition to Professional Services, VIP subscribers get more hours and:

  • On-site Support: You may need our staff at your business from time to time for email and website assistance.
  • Dedicated SMTP outgoing email service with SendGrid
  • After Hours Support: In addition to our day to day support, we provide VIP subscribers after hours emergency services.
  • More Email Support over 5 accounts.
  • WordPress Dev: Implement new website integrations or configure any advanced plugin for your website.

*Plans are paid every 3 months in advance.